Easysoft Support

All Easysoft products include a comprehensive support agreement. Free access to this service is available to customers who are evaluating an Easysoft product.

We resolve most support issues within hours. When an issue requires a new product release, we have been consistently able to deliver a change within a day and often much earlier.

Easysoft support personnel work closely with the developers of our software. You can therefore be confident that you will receive the most expert analysis and advice.

If your issue requires it, we can establish a remote support session. This can be set up extremely quickly, requires little effort on your part and has proved very popular with our customers.

Contact the Easysoft support team by email or telephone. Easysoft telephone support is available Monday–Friday from 08:30–17:30 (GMT).

Easysoft licensing

Easysoft's End User License Agreement (EULA) does not restrict you from testing our software in a production environment.

To use an Easysoft product, you need either a time-limited trial license or a full (purchased) license. You can obtain a license automatically or by submitting a license request. You can also request trial and full licenses at any time from the Easysoft web site:

Quality

We test our software extensively before release. If an issue is found, we correct it quickly. Unlike some other companies, we don't hide changes to our software from potential purchasers; each product comes with a changes file that lists bugs and enhancements. We also publish product changes files on our FTP site. For example, the SQL Server ODBC driver changes file is available here.

We're proud of our software. We know you'll have our software installed and working quicker than any other solution and with fewer problems. Time and again, customers come to Easysoft for quality software at a great price, often after considering other more expensive solutions.

Support resources

Getting Started Guides

User Guides

Knowledge Base