Logging

If you report an issue to us, we may ask you to turn on ODBC Driver Manager or Easysoft ODBC-Zoho Books Driver logging, to help us diagnose the cause of the issue.

To turn on logging, refer to the following sections.

If your application is a service (for example, Oracle or SQL Server), you may need to restart the service before enabling logging takes effect. To do this on Windows, use the Windows Services app.

ODBC Driver Manager logging on Windows

  1. In the Windows taskbar search box, enter “Run”.

  2. Do one of the following:

    • If your application is 64-bit, in the Run dialog box, enter:

      odbcad32.exe

      -Or-

    • If your application is 32-bit, in the Run dialog box, enter:

      %windir%\syswow64\odbcad32.exe
      If your not sure whether your application is 32-bit or 64-bit, start your application, then in Windows Task Manager check whether your application’s process name contains (32-bit). For example, the process name for the 32-bit version of Excel is Microsoft Excel (32-bit); the process name for the 64-bit version of Excel is Microsoft Excel. On older versions of Windows, 32-bit applications contain *32 in the process name rather than (32-bit).
      For applications such as Oracle or SQL Server that run as a service, check the *Background processes* list rather than the Apps list in Task Manager.
      If you’re running a programming language from within a Windows command-line shell (for example, Command or PowerShell), in your shell, run the .exe file for the programming language. For example, run perl, php, python, or node. In Task Manager, expand the process list for Windows Command Processor or Windows PowerShell, as appropriate, and check whether the process for your programming language contains (32-bit).

  3. Choose the Tracing tab.

  4. Select Machine-Wide tracing for all identities.

  5. Enter a log file name and path in the space provided. For example:

    C:\Windows\Temp\SQL.log

  6. Choose Start Tracing Now.

With SQL Server, you may get two Driver Manager log files, we need both. The first log file is in the folder that you specify in ODBC Data Source Administrator. The second file’s location is defined by SQL Server. Two possible locations are the top-level folder (for example, C:\SQL.log) or the SQL Server temporary folder (for example, C:\Users\MSSQL$SQLEXPRESS\AppData\Local\Temp\SQL.log). If the Driver Manager log file isn’t in these folders, search for it on the drive where SQL Server is installed.

Easysoft ODBC-Zoho Books Driver logging on Windows

  1. In the Windows taskbar search box, enter “Run”.

  2. Do one of the following:

    • If your application is 64-bit, in the Run dialog box, enter:

      odbcad32.exe

      -Or-

    • If your application is 32-bit, in the Run dialog box, enter:

      %windir%\syswow64\odbcad32.exe
      If your not sure whether your application is 32-bit or 64-bit, start your application, then in Windows Task Manager check whether your application’s process name contains (32-bit). For example, the process name for the 32-bit version of Excel is Microsoft Excel (32-bit); the process name for the 64-bit version of Excel is Microsoft Excel. On older versions of Windows, 32-bit applications contain *32 in the process name rather than (32-bit).
      For applications such as Oracle or SQL Server that run as a service, check the *Background processes* list rather than the Apps list in Task Manager.
      If you’re running a programming language from within a Windows command-line shell (for example, Command or PowerShell), in your shell, run the .exe file for the programming language. For example, run perl, php, python, or node. In Task Manager, expand the process list for Windows Command Processor or Windows PowerShell, as appropriate, and check whether the process for your programming language contains (32-bit).

  3. Do one of the following:

    • If you configured a system data source, choose the System DSN tab.
      -Or-

    • If you configured a system data source, choose the System DSN tab.

  4. Choose your Easysoft ODBC-Zoho Books Driver data source from the list, and then choose Configure.

  5. In the Easysoft ODBC-Zoho Books Driver data source configuration dialog box, turn on Driver Logging.

  6. Enter a log file name and path in the space provided. For example:

    C:\Windows\Temp\Easysoft.log

Finding out what product version you have on Windows

If you have an issue with the Easysoft ODBC-Zoho Books Driver, we may ask you to tell us what your product version is. To find this out:

  1. In the Windows taskbar, enter “Add or remove programs” in the Windows search box.

  2. Select Easysoft ODBC-Zoho Books Driver in the list.

    The product version displays below.